[first published June 2018]
So what's the 'Industry Standard' at the moment, with regard to your 'returned' or 'unwanted' item?
Well, I recently read something on the BBC Earth website, that completely blew my mind!
Did you know, that when you return an item you have ordered online [the article I read, uses the example of a new pair of trainers], even because the size doesn't fit and the item ISNT faulty, that item has a more than 50% chance, of being shipped out again and heading to landfill...?! WTF?!
NEVER having been worn??!
We're are a slightly larger company than we were a year ago, so we're receiving more returns...
I still take it really personally, but am slowly learning that these things happen.
We have and always have had, an 'end of life' policy and a repairs service. Right since the very beginning...
We know that we have to be responsible for the items we create, even after they have ceased to be useful as the original item..