Refund policy

Refunds and Exchanges 

We strongly recommend using a tracked service to return your item

You have 30 days from the receipt of your order, to return it for a refund or exchange

Unlike lots of companies, we are a sustainable brand, so we don’t burn our returns [who does that?!] We make sure they end up in the home that’s right for them-  for that reason, Please ensure your items are returned to us unused and in a re saleable condition

We process your returns once a week, [usually on a Friday] so it can take 7-10 days after we receive the item to process your return

Christmas returns

Obviously not everyone gets it right when it comes to gift giving [!] so we receive a higher than usual rate of returns in January, please bear with us, it may take a teeny bit longer to process your requests 

**Anything ordered from the 1st November to 24th of December will have until 24th January to return for a refund, exchange or credit note **

To return your item, please email popped@inflatableamnesty.com

In your returns parcel, please include a note of your name, order number and whether you'd like an exchange or refund. 

Return FAQ's:

Can I exchange an item for a different item?

Yes! Thats completely cool- if the new item is a different value, the difference will be made up with store credit

What if the item I request to exchange for is out of stock?

If we do not have the item in stock that you ask for in exchange, we will issue store credit with no expiry date, so you can choose something you may like at a later date [we do this, as all our items are unique, so we can’t guarantee that the item you liked, will still be available…]

Will my shipping fee be refunded?

If your bag isn't faulty, we can't refund the postage I'm afraid 

Can I get a refund on a gift card?

Unfortunately not. They are one of the few things that are automated around here- so we have to generate another code after the unwanted/ unsuitable item has been returned to us

** earrings are non-refundable for hygiene reasons, unless they are faulty.

We’re unable to exchange or refund custom orders, [unless they are defective] 

All SALE items are non- refundable [please read the description before purchasing]

We have to treat every customer equally, this means every customer receives exactly the same service every time, without exception.

We must stick to the returns policy. We will not refund or exchange outside of this period, without exception. We cannot be responsible for the loss or damage of any returned parcels, so please do keep your tracking number.

It can take 5 to 10 days working days for your refund to reach you, depending on your bank [who knows where it actually GOES during that time??!]

So, check This out… we have an ‘End of Life’ policy and a bag repair service!

End of Life:

We as a brand, have to be responsible for the items we create If your item has become redundant in its original use as a bag- send it back to us, so we can make it into something else and keep it out of landfill for longer- AND receive £5 off the purchase of another item. Let us know it's arriving at popped@inflatableamnesty.com

 

Repairs Service:

we build our bags to last! if, for some reason, you have a glitch, a tear, a seam comes apart? No worries! Send it back to us and we will fix it for you, you just pay the postage to get it over to us and back to you- the repair itself, is free!

please note: there is a charge for zip repairs and replacements to cover the cost of the zip. All replacements will be like for like and colour matched where possible, although not guaranteed.

If the repair is general wear and tear and within a year, please send it to the following address- 

Inflatable Amnesty REPAIRS C/O 10a Cypress Road, Newport IOW PO30 1EY

We will be in contact as soon as it arrives, to discuss possible repair options

 

EU / USA returns- please get in touch via info@inflatableamnesty.com